At GALERIE MARIVAUX site , we want you to be completely satisfied with your purchases. If for any reason you are not satisfied with your order, we accept returns for exchange or refund within 30 days of the purchase date. Please read the following conditions carefully:
Returns
1-Items must be returned in their original condition and must not have been used or damaged.
2-Items must be returned in their original packaging with all tags and accessories.
3-Return costs will be the responsibility of the buyer, unless the product is defective or does not correspond to the product description.
4-Personalized items cannot be returned unless there is a defect or error on our part or damage during delivery.
Refunds
1-Refunds will be issued within 10 business days of receipt of returned items.
2-Refunds will be made to the original payment method used during purchase.
3-Original shipping charges are non-refundable unless the product is defective or not as described.
Trades
Products made to measure especially at the request of customers, marivaux does not manage orders with a large stock, this is why we only accept exchanges in the case where the item has suffered a delivery problem .
How to return a product
To return a product, please contact us by email at support@marivaux.com specifying your order number and the items you wish to return.
We will provide you with a returns form to complete and include in your package.
We will notify you of the return address and any additional information.
Once we receive the package, we will check the condition of the items and process your refund or exchange.
We are committed to processing returns and refunds quickly and providing you with superior service. If you have any questions or concerns, please do not hesitate to contact us at support@marivaux.com.